Meet Your New IT Service Provider

Responsiveness – Speed or responsiveness is our main determinant for service quality. How fast we answer your support call or fix an outage has a huge impact on your overall satisfaction. Accuracy – Besides being fast, your service answers should, obviously, be correct. Providing our customers with the wrong answers or technologies really doesn’t help much. We strive to be accurate. Clarity – Clarity is about how processable our communication is. Sure, you don’t need to know every single detail, but it is nice to understand the overall process so you aren’t left in the dark. Transparency – Not knowing what is happening or why makes you uneasy. Which is why transparency is just as critical to service as speed and accuracy. Accessibility – If you have a problem, how easy is it for you to get in touch with us? With multiple ways to engage, such as phone, email and chat, we are always striving to be more accessible to our clients. Empowerment – we are flexible with our clients, which gives them more empowerment to pick service times and dates, etc. And last, Friendliness – kind of speaks for itself, right?  No-one likes dealing with a unfriendly support rep.  With 48 Tech you won’t have to.