To provide new-age craftsmanship in the under-valued and under-appreciated arena of what we call the Customer Service Experience.
Have you ever called your tech company for support and wondered why you even bothered to pick up the phone? We have too. Most businesses offer some level of support that doesn’t really qualify to be called “Customer Service”, in our opinion. The Customer Service Experience really isn’t on top of most priority lists. And it seems to be more and more prevalent now days in the tech centric world that we live in. Well, we at 48 Technologies want to pull ourselves away from the rest of the tech support world. We want to be truly different than the rest of the Managed Service Provider (MSP) industry in that we strive to offer what we call New Age Craftsmanship in the Customer Service Experience.
What exactly do those buzz words mean?
“New-Age craftsmanship”: The expertise of our technicians to execute common support tasks uncommonly well. Being precise in every operational execution, and being accurate in every strategic decision we make when it comes to your business technology. That’s technology craftsmanship. New-Age Craftsmanship.
“Customer Service Experience”: We want to make you feel taken care of. It’s that simple. If you don’t feel better off after an interaction with 48 Technologies, then you haven’t had the customer service experience we are striving for, and we haven’t done our job.
Let’s be honest. We only survive if your business survives. What good is it for 48 Tech if your business is hit by a cyber-attack, such as Ransomware, or you lose all your data because it wasn’t backed up properly? We have a vested interest in your business not only surviving, but prospering. We grow as you grow. That’s why it’s in our best interest to make sure you have all the technology in place to be competitive and grow in your market place. Let us handle your technology, and you concentrate on growing your business. It’s a win-win for everyone.
48 Technologies provides Cyber Security Services and IT Services such as help-desk support, computer/server support, network support, data backup-ups and strategic consulting to small and medium-sized businesses in the Dallas Fort Worth area. It’s always been our goal to provide enterprise-level IT practices and Security solutions to the small business sector while keep our fees affordable. Our experience has allowed us to build and develop the infrastructure needed to keep our services accessible and our clients up and running no matter what challenges your business may face.