Services

Services

The Science of Secure IT

Managed IT Services

Do you find yourself bogged down by technology demands that consume valuable time, attention and resources? Your business deserves that you should be free to concentrate on your business objectives. 48 Technologies offers smart solutions that will afford you peace of mind and forward momentum.

Our expert team at 48 Tech takes over your daily IT operations. providing end-to-end service, technical expertise and service consistency, leveraging the most advanced IT support capabilities for small and medium sized businesses, all at an affordable, flat monthly rate.

Cyber-Security Services

As the threat landscape evolves with escalating speed, it takes real intelligent cyber-security services to successfully protect your organization. With the right combination of cyber security, artificial intelligence, and machine learning, you can operate your business more successfully in a world where everything is increasingly linked together.

Choosing the right cyber security services partner is critical. You need a partner like 48 Technologies with deep expertise in defending against a growing universe of threats. You need a company like 48 Tech with our broad experience to fill in whatever gaps exist in your current security capabilities and know-how. And you need 48 Tech’s comprehensive Cyber Security guarantee that protects you from Ransomware up to $1,000,000. You need 48 Technologies’ Cyber Security Services.

Cloud Services

48 Technologies’ Cloud Services are always up, always available, and always secure. That’s because 48 Tech exclusively leases its carrier-grade network, built on leading-edge Cisco® technologies and designed with redundant architecture for maximum network speed and security. As a result, 48 Tech can back its cloud services with industry-leading, easy-to-understand service level agreements (SLAs) for 100% up-time, as well as minimize latency and ensure reliability and speed.

HIPAA compliant and PCI DSS certified, contact 48 Tech today to learn more about our cloud services.

Backup / Disaster Recovery

Some of the best companies companies in the Dallas Fort Worth area rely on 48 Tech to protect their business continuity, ensure ongoing networking, provide a single source of truth for IT business management, and secure file collaboration and backup. Don’t be vulnerable to the unknown. Backup content to 48 Tech’s highly secure Cloud so you can easily restore a lost file or an entire business infrastructure in minutes.

Hardware as a Service

Computer chip processing power doubles every 18 to 24 months, and sometimes even less. Outdated IT equipment can be very costly, especially to a small or midsize organization. It can lead to poor productivity, lower revenue and lost data. HaaS is essentially like leasing the network equipment, such as servers, which your business would otherwise likely have to purchase, and it includes a maintenance/support contract. Learn how how 48 Tech can alleviate a lot of hardware headaches and provide some big benefits with our hardware-as-a-service program.

vCIO / Consulting

If it doesn’t get planned, it’s not likely to get done. True vCIO services occur at set intervals (quarterly, biannually, etc.). That way, a rhythm gets established, and your company decision makers know when to expect recommendations for IT improvements. 48 Tech’s vCIOs base their recommendations on data from ongoing assessments of our clients’ systems against standards intended to maximize both productivity and security, on a scheduled, regular basis. Contact us now to learn more.

48 TECH SERVICE PRINCIPLES

Speed or responsiveness shows up in almost all studies as a main determinant for service quality. According to a Harvard University study, responsiveness has the highest impact on both customer satisfaction (fast response) and dissatisfaction (slow response).

Speed
Accuracy
Clarity
Accessibility

48 Technologies strives to excel in all 7 areas of our service principles.

Performance in any field is guided by a few core principles.

“…Our performance at 48 Technologies is guided by a few core principles. Things like responsiveness, accuracy, and accessibility are what set us apart from all over IT service providers.” – Tom Cloud, CEO 48 Technologies

  1. Responsiveness – Speed or responsiveness is our main determinant for service quality. How fast we answer your support call or fix an outage has a huge impact on your overall satisfaction.
  2. Accuracy – Besides being fast, your service answers should, obviously, be correct. Providing our customers with the wrong answers or technologies really doesn’t help much. We strive to be accurate.
  3. Clarity – Clarity is about how processable our communication is. Sure, you don’t need to know every single detail, but it is nice to understand the overall process so you aren’t left in the dark.
  4. Transparency – Not knowing what is happening or why makes you uneasy. Which is why transparency is just as critical to service as speed and accuracy.
  5. Accessibility – If you have a problem, how easy is it for you to get in touch with us? With multiple ways to engage, such as phone, email and chat, we are always striving to be more accessible to our clients.
  6. Empowerment – we are flexible with our clients, which gives them more empowerment to pick service times and dates, etc.
  7. Friendliness – kind of speaks for itself, right?  No-one likes dealing with a unfriendly support rep.  With 48 Tech you won’t have to.

Request info About Our Services

Learn more about what 48 Technologies can do for your business.