Co-Managed IT Services in Dallas–Fort Worth
Keep your IT person. Give them backup.
Your internal IT person knows your people, applications, and business priorities. They should not have to choose between helping employees today and moving important technical work forward.
48 Technologies provides co-managed IT services for Dallas–Fort Worth businesses that already have an internal IT employee or small team. We work alongside that team, handling assigned escalations and agreed recurring technical work without replacing internal IT ownership.
More support for the team you already have
Co-managed IT gives your internal team a defined source of additional help. Start with the work that needs attention, then agree which responsibilities 48 Technologies will take on.
- Technical escalations: Help with issues that need additional troubleshooting or expertise.
- Recurring technical work: An agreed scope of ongoing tasks that supports your internal team's workload.
- Optional helpdesk and overflow: Direct employee support or extra ticket capacity when explicitly included in your quote.
- Project support: Separately scoped work alongside your day-to-day IT operations.
The engagement is built around your business, not a standard bundle of every service. Your proposal defines the work included.
Your team leads. We support.
Your internal IT person or team remains the first contact for users and retains ownership of business priorities and access approvals. 48 Technologies handles assigned escalations and the recurring technical work agreed for the engagement.
That keeps the relationship clear without asking you to replace the knowledge already inside your business. Direct employee helpdesk and overflow support are optional, not automatic inclusions.
A monthly scope built around your needs
Co-managed IT is separately quoted as a monthly scope based on the responsibilities we take on. Projects and approved additional work are billed separately.
- Business-hours support: Monday through Friday, 8 a.m. to 5 p.m. Central, excluding holidays.
- After-hours emergencies: Separately billable and subject to availability, with no guaranteed 24/7 coverage.
- Onsite support: Separately scoped and quoted for each co-managed engagement, with no automatic onsite labor allowance.
Co-managed pricing is distinct from our fully managed IT package. That package's published rate and inclusions do not automatically apply.
Start with where your team needs help
Bring your internal IT lead into the conversation. Tell us what they handle today, where work is getting held up, and what additional support would make a difference.
We will use that discussion to define a proposed scope and monthly quote. You can review the responsibilities, support arrangements, and costs before deciding whether the engagement fits.
Co-managed IT questions
Will you replace our internal IT person?
No. This service is designed to support the IT employee or team you retain, with your team keeping first-line support and business priorities while we handle agreed work.
Can you work with a business that has just one IT employee?
Yes, that is one of the situations this service is designed for. We start with the help that person needs and define a scope around it.
Can our employees contact you directly?
Your internal IT team is the first point of contact under the default arrangement. Direct employee helpdesk and overflow support can be explicitly included in your quote.
How much does co-managed IT cost?
Each engagement receives a separate monthly quote based on the agreed responsibilities. Projects and approved additional work are billed separately, and onsite support is separately scoped and quoted.
What if we want you to run our day-to-day IT instead?
Our fully managed IT service may be a better fit. You can review that package in the DFW managed IT pricing guide or discuss the two approaches with us.
Give your internal IT team the support it needs
Keep the knowledge and ownership inside your business while adding help where it matters. Tell us what your team needs, and we can discuss the right co-managed scope.